zoho-desk.deleteTicket critical conf mediumhuman approval
Destroys a support ticket along with its customer correspondence, attachments, and SLA history, leaving no record of how the case was handled.
zoho-desk.getTickets high conf mediumOBO
Lists support tickets in bulk, returning customer names, contact details, and case contents across the help desk in a single call.
zoho-desk.searchTickets high conf mediumOBO
Runs arbitrary queries across the ticket corpus, letting a caller pull every case matching a person, email address, or keyword.
zoho-desk.getTicketsByContact high conf mediumOBO
Returns every ticket filed by one individual, assembling a full support profile of that person's issues and interactions.
zoho-desk.sendReply high conf mediumOBO
Sends a reply to the customer from the company's support address — an outbound communication that reaches a real person and cannot be recalled.
zoho-desk.getTicketConversations high conf mediumOBO
Pulls the entire correspondence chain on a ticket, including private customer messages and any personal data they contain.
zoho-desk.getThreads high conf lowOBO
Lists every email thread on a ticket, exposing customer message bodies and reply-to addresses in bulk.
zoho-desk.deleteTicketComment high conf mediumOBO
Removes an agent comment from a ticket, erasing internal notes that document why a decision was made on the case.
zoho-desk.searchContacts high conf mediumOBO
Queries the contact database by name, email, or phone, returning customer identity records in bulk.
zoho-desk.getThread medium conf lowaudit
Reads one email thread verbatim, including the customer's own words and contact headers.
zoho-desk.getAccount low conf lowallow
Reads one customer account record, including its domain, owner, and associated contacts.
All other tools (14)
zoho-desk.createTask low conf mediumallow
Creates a support task assigned to an agent or team, adding reversible follow-up work to a queue.
zoho-desk.createTicket low conf mediumallow
Opens a new support ticket, which starts an SLA timer and may trigger assignment and notification rules.
zoho-desk.createTicketComment low conf mediumallow
Adds a comment to a ticket; public comments are visible to the customer in the help center.
zoho-desk.deleteCall medium conf mediumaudit
Deletes a logged customer call, removing evidence that the conversation happened and breaking the activity trail on the case.
zoho-desk.deleteEvent medium conf mediumaudit
Cancels a scheduled customer-facing event, silently removing a commitment from agent and customer calendars.
zoho-desk.deleteTask medium conf mediumaudit
Removes a support task, dropping committed follow-up work off the queue with no notification to the owner.
zoho-desk.getContact medium conf mediumaudit
Retrieves one customer's contact record — name, email, phone, and account linkage.
zoho-desk.getTicket medium conf mediumaudit
Reads one ticket in full, exposing the requester's contact data and whatever personal details the customer included in the case.
zoho-desk.getTicketComments medium conf mediumaudit
Returns all comments on a ticket, including private agent notes never meant for the customer.
zoho-desk.getTicketHistory medium conf mediumaudit
Reads the audit trail of a ticket, revealing who touched the case, when, and what they changed.
zoho-desk.markTicketAsRead low conf mediumallow
Flips a ticket's read state, which can hide a genuinely unattended case from agent queues and unread filters.
zoho-desk.searchAccounts medium conf mediumaudit
Searches customer accounts, exposing which organizations are customers and how their support relationships are structured.
zoho-desk.updateTicket medium conf mediumaudit
Changes ticket state — status, priority, owner, or custom fields — which drives SLA clocks, escalation routing, and support reporting.
zoho-desk.updateTicketComment medium conf mediumaudit
Rewrites an existing ticket comment, altering the recorded internal narrative of how a case was handled.