All other tools (18)
freshdesk.createCompany medium conf mediumaudit
Creates a company record representing a customer organization, including domain, industry, and account notes.
freshdesk.createContact medium conf mediumaudit
Creates a customer contact record holding name, email, phone, and other requester PII in the helpdesk.
freshdesk.createGroup medium conf mediumaudit
Creates a support group that governs ticket routing and which agents can be assigned work, shaping how customer tickets are distributed and accessed.
freshdesk.createSolutionFolderArticle low conf mediumallow
Publishes a new knowledge-base article in a solution folder, adding self-service help content for customers.
freshdesk.createTicket medium conf mediumaudit
Creates a support ticket capturing a customer's request, contact details, and issue description in the helpdesk queue.
freshdesk.createTicketNote low conf mediumallow
Adds an internal private note to a ticket, visible to agents only, recording context or handling instructions on the case.
freshdesk.fetchAgents medium conf mediumaudit
Retrieves the full roster of support agents with names, emails, and role assignments, exposing the internal staffing and access inventory of the helpdesk.
freshdesk.fetchContact medium conf mediumaudit
Reads a single customer contact record, exposing that individual's name, email, phone, and support history.
freshdesk.fetchContactAutocomplete medium conf mediumaudit
Returns partial-match customer contact suggestions by name or email, surfacing requester PII through type-ahead lookups.
freshdesk.fetchSearchCompanies low conf mediumallow
Searches company records by attributes, returning matching customer-organization accounts and their business details.
freshdesk.fetchSearchTickets medium conf mediumaudit
Searches tickets by query across the helpdesk, returning matching customer cases and their embedded contact and issue data.
freshdesk.fetchTicket medium conf mediumaudit
Reads a single support ticket including the customer's contact info, conversation, and issue details.
freshdesk.replyTicket medium conf mediumaudit
Sends an outbound reply to the customer on a ticket, communicating externally on the company's behalf and processing the requester's contact data.
freshdesk.updateCompany medium conf mediumaudit
Updates a customer company's account fields such as domain, health, or renewal notes, changing business context used across its tickets.
freshdesk.updateConversation medium conf mediumaudit
Edits an existing ticket conversation entry, changing the recorded content of a customer support exchange.
freshdesk.updateGroup medium conf mediumaudit
Changes a support group's membership or routing configuration, altering which agents receive and can access the tickets in that queue.
freshdesk.updateSolutionArticle low conf mediumallow
Edits an existing knowledge-base article's content or publication status, changing published self-service documentation.
freshdesk.updateTicket medium conf mediumaudit
Modifies a support ticket's status, priority, assignment, or fields, changing how a customer's case is handled and recorded.