unthread.create_approval_request medium conf lowaudit
Opens an approval request inside the support workflow, putting an item in front of human approvers and starting a process that downstream automations may act on.
All other tools (13)
unthread.create_conversation_comment medium conf mediumaudit
Posts a comment into a live support thread where customers and agents read it, so an agent-authored reply can commit the company to a position on an open case.
unthread.get_conversation_by_id medium conf mediumaudit
Returns the full message thread of one support ticket, including customer-authored content that routinely carries contact details and account identifiers.
unthread.get_current_user low conf mediumallow
Reveals which Unthread account and workspace the connection is authenticated as, along with that user's own profile details.
unthread.get_custom_field low conf mediumallow
Returns one custom-field definition and its allowed values; schema metadata only.
unthread.get_outbound_survey low conf mediumallow
Retrieves the definition and delivery settings of one outbound survey campaign; read-only configuration detail.
unthread.get_survey_analytics low conf mediumallow
Returns aggregated survey scores for a date range, used for CSAT reporting rather than individual-level review.
unthread.get_time_series_analytics low conf mediumallow
Returns aggregated ticket-volume and response-time metrics over a date range; reporting data with no individual-level detail.
unthread.list_conversations medium conf mediumaudit
Enumerates customer support tickets across the workspace, surfacing requester identities and message content in bulk to the calling agent.
unthread.list_custom_fields low conf mediumallow
Enumerates ticket custom-field definitions, revealing how the support org models its data but exposing no customer records.
unthread.list_outbound_survey_responses medium conf mediumaudit
Reads responses to outbound surveys sent to named recipients, exposing per-recipient feedback and the contact records those responses attach to.
unthread.list_survey_responses medium conf mediumaudit
Reads individual customer satisfaction responses, including free-text comments attributable to the customer who submitted them.
unthread.list_surveys low conf mediumallow
Lists configured surveys and their metadata; configuration-level information with no customer content.
unthread.update_conversation medium conf mediumaudit
Mutates a live support ticket — status, assignment, and field values — changing what the support team and the customer see as the current state of the case.