None — every tool is low-risk, high-confidence, and outside PCI/HIPAA payload scope.
All other tools (11)
pylon.create_issue low conf highallow
Opens a new support ticket that enters the team's queue and SLA clock; reversible, but visible to the customer if the issue is customer-facing.
pylon.get_account low conf highallow
Reads one customer account record with its custom fields, which commonly hold plan tier, renewal dates and internal commercial notes.
pylon.get_contact medium conf highaudit
Retrieves an identified end user's contact record — name, email and account association — pulling customer personal data into the agent context.
pylon.get_issue low conf highallow
Reads one support ticket including its requester, account linkage and custom field values — customer personal data leaves the helpdesk boundary.
pylon.get_issue_messages medium conf highaudit
Returns the complete customer-support conversation thread, which routinely carries contact details, account context and whatever sensitive information the customer pasted into the ticket.
pylon.get_me low conf mediumallow
Identifies which Pylon principal the connection is acting as; confirms the blast radius of the session without touching third-party data.
pylon.get_user low conf mediumallow
Reads an internal team member's profile, exposing employee name and email plus their role in the support org.
pylon.search_accounts low conf highallow
Lists the customer accounts in the workspace along with their domains and tags, exposing the full customer roster to the caller.
pylon.search_issues medium conf highaudit
Enumerates support tickets across every customer account the token can see, surfacing requester identities and issue content in bulk from a single query.
pylon.update_account medium conf highaudit
Overwrites fields on a customer account record; downstream routing, SLA tiers and reporting keyed off those fields shift with no approval step.
pylon.update_issue medium conf highaudit
Changes ticket status, ownership or custom fields, which moves SLA state and reassigns work — an agent closing tickets silently skews support reporting.